Frequently Asked Questions
Find answers to common questions about our products, ordering, and shipping.
General
What are SARMs?
SARMs (Selective Androgen Receptor Modulators) are a class of therapeutic compounds with similar properties to anabolic agents but with reduced androgenic properties. They selectively bind to androgen receptors in specific tissues, making them valuable tools in scientific research related to muscle wasting, osteoporosis, and other conditions.
Are your products for human consumption?
No. All SARMS UK products are strictly for research and laboratory use only. They are not intended for human consumption, and are not marketed as dietary supplements, food products, or medicines. All purchasers must confirm they are acquiring products for legitimate research purposes.
What purity are your compounds?
All of our SARMs and peptides are verified to ≥ 98% purity via High-Performance Liquid Chromatography (HPLC). Every batch is independently tested by accredited third-party laboratories, and a batch-specific Certificate of Analysis (COA) is provided with every order.
Do you provide Certificates of Analysis?
Yes. Every order includes a batch-specific Certificate of Analysis (COA) confirming compound identity, purity, and composition. Our COAs are generated by independent third-party analytical laboratories using HPLC and mass spectrometry methods.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and Shop Pay for convenient checkout. All payments are processed through secure, encrypted payment gateways.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement, provided they have not yet been dispatched. Please contact our support team immediately at the email address on our Contact page if you need to make changes.
Is there a minimum order value?
No. There is no minimum order value. All orders qualify for free standard UK delivery regardless of order total.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free standard delivery on all UK orders with no minimum spend required. Orders are typically dispatched within 24 hours on business days and delivered within 2–3 working days.
Do you ship internationally?
Yes. We ship to researchers across Europe. International delivery typically takes 5–10 working days depending on destination. Tracked shipping is available for all international orders. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.
How is my order packaged?
All orders are dispatched in discreet, tamper-evident packaging with no external branding or product descriptions visible. Peptides requiring cold-chain logistics are shipped with appropriate temperature-controlled packaging.
Can I track my order?
Yes. Once your order is dispatched, you will receive an email with a tracking number and link to monitor your delivery in real time. Express and international orders include full tracking as standard.
Products & Storage
How should I store SARMs?
SARMs solutions should be stored in a cool, dry place away from direct sunlight. Room temperature (15–25°C) is suitable for most liquid SARMs. Keep containers tightly sealed when not in use. Properly stored, our SARMs have a shelf life of 24 months from the date of manufacture.
How should I store peptides?
Lyophilised (freeze-dried) peptides should be stored at -20°C for long-term storage. Once reconstituted with bacteriostatic water, peptides should be refrigerated at 2–8°C and used within 30 days. Avoid repeated freeze-thaw cycles.
What is the difference between SARMs and peptides?
SARMs are small-molecule compounds that selectively bind to androgen receptors, typically supplied as liquid solutions for laboratory research. Peptides are short chains of amino acids that interact with specific biological receptors, typically supplied as lyophilised powders that require reconstitution before use in research protocols.
Returns & Refunds
What is your return policy?
We offer a 100% money-back guarantee. If you are unsatisfied with the quality of any product, contact our support team within 30 days of receipt. Unopened items in original packaging may be returned for a full refund. Opened items may be eligible for store credit at our discretion.
What if my order arrives damaged?
If your order arrives damaged or compromised, please photograph the damage and contact our support team within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.
Still have questions? Our team is here to help.
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